Joaquim Baptista started the documentation team at Altitude Software in 1997.
Under his leadership, the team wrote documentation and helps from scratch, then grew to manage translations in 1999, develop a proprietary XML-based documentation system in 2000, champion a company-wide wiki in 2003, adopt the XML DITA standard in 2005, and develop training materials in 2006.
He adopted and refined agile practices since 2004, and published the 2008 practices at ACM SIGDOCí08 under the name uScrum. He continuously adapts the agile practices to suit the needs of an evolving team and evolving workload.
Before tackling documentation he worked as trainer, programmer, system administrator, and academic researcher.